TERMS AND CONDITIONS - BM GRAPHIC ARTS
Customers who use the services offered by the owner ARTI GRAFICHE BM s.r.l. declare that they are aware of and accept these general terms and conditions.
Owner: means ARTI GRAFICHE BM s.r.l. with registered office in via Candiolo 102, 10048 Vinovo (TO), Italy, VAT no. 00712310010, as the owner of the website and supplier of the products sold online.
Customer: means any subject (natural or legal person) who purchases one or more products through the on-line shop, accepting the general conditions of sale.
Service: the service offered by Arti Grafiche BM s.r.l. as described in these terms.
Terms and conditions: these general terms and conditions of service constitute a legally binding agreement between the customer and the owner.
Product(s): the products in the electronic catalogue published on the website, as described in the relevant product sheets and set out in detail in the order confirmation.
Parties: means jointly the owner and the customers.
Order confirmation: means the e-mail message through which the owner informs customers of the acceptance of the order.
Order dispatched: means the e-mail the owner sends to confirm the dispatch of all or part of the purchased products.
2. Subject Matter of the Contract
Hereby, the Owner sells and the customer purchases remotely by computerised means, the tangible movable goods present and offered for sale on www.bmbemore.com
The characteristics of the products are shown in detail in the dedicated section on the web portal.
3. Acceptance of General Terms and Conditions
These general terms and conditions of sale must be examined by the customer before the purchase procedure is completed. Confirmation of the purchase order implies full knowledge of them and their full acceptance.
Acceptance of the terms and conditions of sale shall be manifested by the customer filling in the registration form - whose personal data shall be processed in the manner indicated in the Information on the Processing of Personal Data following acceptance of the “General Terms and Conditions of Sale” - and sending the purchase form filled in by the system after the selected products have been placed in the electronic shopping cart.
The customer, by confirming the order by clicking on "Conclude order", declares to have expressly accepted the contents and conditions of the order in question and, in particular, these general terms and conditions of sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the customer, as well as the payment conditions, declaring to have read and accepted all the information provided following the above-mentioned rules, also noting that the owner shall not be bound by any different conditions unless previously agreed in writing.
These general terms and conditions shall be valid from the day of the conclusion of this contract and may be updated, supplemented or amended at any time by the owner, who shall give notice thereof via the pages of the website www.bebemore.com.
4. Conclusion of the Contract
The contract concluded via the website is deemed to be concluded between the parties when the customers receive the order confirmation by e-mail.
The contract is concluded at the place where the owner's registered office is located
Once the contract is concluded, the owner will take charge of the corresponding purchase order.
The customer, in any case, assumes responsibility for the truthfulness and correctness of the personal data entered in the order form and released to the owner when filling in and sending the order form.
The order cannot be cancelled once the order conclusion button has been clicked.
It is understood that any damage/delay/discomfort attributable and/or attributable to the incorrect and/or untruthful the personal data entered when filling in and sending the order form and/or subsequently modified shall in no case be charged to the owner.
The owner shall send the order confirmation within 2/3 working days of receipt of the orders.
The owner will not process purchase orders forwarded by the customer if sufficient guarantees of solvency are not provided or if the data provided by the latter are incomplete or incorrect. In such cases, the owner will inform the customer by e-mail of the non-conclusion of the contract, stating the reasons why the order could not be fulfilled.
Orders will be stored in the website database in a manner that follows the provisions of the applicable data protection regulations and will be accessible by accessing the profile.
5. Product Availability
All orders are subject to availability.
In the event of supply problems, the owner reserves the right to provide the customer with information about replacement products of equal or higher quality and value, which the customer may decide to order.
Should the customer not wish to place an order for such replacement products, all amounts already paid will be refunded.
Should an order exceed the quantity available, goods not available at the time of ordering will automatically be removed from the shopping cart.
Descriptions or availability of displayed products are subject to change without notice.
6. Prices and Payments
The prices of the products offered for sale on the www.bmartigrafiche.it website are indicated in euros and are the prices in force at the time the customer sends the order.
The vendor may change the selling prices of products at any time and without prior notice. This change will in any case be notified to the customer before any order is sent.
The price does not include shipping costs. The owner reserves the right to charge the customers a fee for shipping costs, which may vary depending on the type of delivery, the quantity of products to be delivered, their volume, weight and destination.
The contribution required for shipping costs can be seen in the order summary before the customer's confirmation request
For payment of the price of the products and any shipping costs, the customer may use one of the methods indicated in the order form.
Payment by credit card will be handled in total security, so the owner will never own any sensitive information.
Alternatively, payment can also be made by bank transfer in favour of:
ARTI GRAFICHE BM s.r.l.
Via Candiolo 102, 10048 Vinovo (TO), Italy
The order will only be processed after payment by the customer and receipt by the owner of the bank transfer.
The reason for the order must obligatorily contain the order code communicated in the order confirmation e-mail. The transfer must be made within 5 days of sending the order confirmation.
After this period, the owner cannot guarantee the availability of the ordered goods.
7. Transport Costs and Product Delivery Times
Transport costs are automatically calculated by the system and may vary depending on the method of payment, the products purchased and the destination of the shipment, and will in any case be set out in the order confirmation.
The goods will be shipped by courier and delivered within an average time of 3-13 working days.
The delivery times indicated represent the time normally required to deliver the products and are provided for indicative purposes only, without any commitment or guarantee of compliance on behalf of the owner.
In any event, the owner reserves the right to deliver the ordered products within a maximum period of 30 days from the order confirmation email.
The countries to which the owner ships are: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Croatia, Slovakia, Sweden, Switzerland, Hungary.
8. Order Cancellation
It is not possible to cancel an order once the dispatch process has begun.
9. Customer Account Deletion
Customers may deactivate their account, request its deletion or stop using the service at any time through their profile management or by contacting the data controller directly.
In the event of a breach of these terms, the owner reserves the right to suspend or close the customer's account at any time or without notice.
10. Responsibilities of the Owner
The owner accepts no liability for inefficiencies attributable to force majeure or unforeseeable circumstances.
In case of inefficiencies related to the transporter, the customer will send a report to the owner, who shall contact the transporter accordingly.
In the event of loss of the parcel or other eventualities leading to non-delivery or wrong delivery, the owner, in agreement with the customers, will proceed either to a refund or to resend the order.
Defects resulting from the misuse and/or erroneous use of the purchased goods, from external causes and carelessness in the use of the goods are not the responsibility of the owner.
11. Obligations of the Customer
The customer shall pay the price of the purchased goods at the time and in the manner specified in this contract.
The information contained in this contract has, moreover, already been viewed and accepted by the customer, who acknowledges this, before confirming the purchase, through computerised procedures.
12. Return of Goods
Under Article 52 of the Consumer Code, the Consumer-Customer is entitled to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations within the terms and in the manner indicated in the following articles.
According to the provisions of the Consumer Code, the customer may, within 14 working days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any seal or simply opening or deteriorating the outer packaging.
The return of products after the legal deadline for withdrawal and contractual cancellation will not be accepted.
To exercise the right of withdrawal, the customer shall inform the owner of the decision to withdraw using an express declaration sent in the manner indicated by the owner by sending an e-mail to firstname.lastname@example.org, writing the order number, name and code of the product to be returned and any information that the owner will need to process the return request and its return shipment.
Following the opening of a return procedure, the owner shall send the customer an email containing a description of how to return the product.
Under Article 67(3) of the Italian Consumer Code, return costs shall be borne exclusively by the customer.
The customer exercising the right of withdrawal shall be refunded the sums already paid no later than 30 days after the date on which the owner became aware of the exercise of the right of withdrawal by the customer.
14. Intellectual Property Rights
All trademarks on the website, whether figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, and any intellectual property rights in the materials or content presented as part of the website are and remain the exclusive property of the owner or its licensors and are protected by applicable trademark laws and relevant international treaties.
The customer may only use such matter in the manner for which he receives express authorisation from the owner or its licensors.
This will not prevent the customer from using this website to the extent necessary to copy information about his order or contact data.
15. Applicable Law
These terms and conditions shall be subject to the law, the jurisdiction of the state and the exclusive competence of the court of the place where the owner is established. An exception is the exclusive jurisdiction of the consumer where the law so provides.
For further information or assistance on the website, customers may contact the owner at the following e-mail address: email@example.com, or by letter at
ARTI GRAFICHE BM SRL
Via Candiolo 102, Vinovo (TO), Italy
VAT NO. 00712310010